FAQ GoldenRoo Casino

To reset your password if you’ve forgotten or lost it, you won’t need much time at all — It’s very simple. Click the “Login” button, then select the “Forgot Password?” option, enter the email address your account is registered with, and click “Reset Password.” Within a minute you’ll receive instructions on how to change your GoldenRoo Casino account password.

To start playing for real money at GoldenRoo Casino, you won’t need much time at all. Just register, make a deposit, pick your favorite game, learn the rules, and jump right in. Registration on our site takes only a few seconds. Find the “Register” button at the top of the page, enter your email and create a password. Review the site’s terms of use and tick the required checkbox. Then complete your registration by filling in your contact details and clicking the “Register” button. Congratulations! You’re now successfully registered at GoldenRoo Casino!

To top up your balance, you can use several convenient methods. Simply click the “Deposit” button at the top of the main page or go to your account and open the “Wallet” section, choose a suitable payment method, enter the amount and any required details, then click the deposit button. Once the payment is completed, the funds will appear in your balance instantly. If you have any questions, feel free to contact our support team at any time.

You can make deposits and play on the site using Australian dollars (AUD), New Zealand dollars (NZD), euros (EUR), and US dollars (USD).

To withdraw your winnings from your balance, you won’t need much time at all. Simply click the “Account” button, go to your “Wallet,” switch to the “Withdrawal” tab, choose a convenient payment method, specify the amount, fill in all the required details, and click the “Withdraw” button.

We’re very sorry to hear that you’ve made this decision. To deactivate your GoldenRoo Casino account, please write to us in the live chat or contact our support team by email.

If you experience any problems while loading a game, follow these step-by-step instructions. The first thing to try is to refresh the game page so the content reloads. If the issue persists, proceed with the following steps:

• Open the GoldenRoo Casino page with this game in a different browser. You can use Google Chrome, Opera, Mozilla Firefox, or Safari.
• Go to your browser settings and clear the cache and cookies.
• Disable antivirus programs that may be blocking the page (Kaspersky, NOD32, etc.).
• Do not use a VPN. Turn it off temporarily if it is enabled automatically or manually in your browser.
• Disable ad-blocking programs in the browser you are using.
• Contact our support team via chat or email if you cannot resolve the issue on your own.

Please click this link in order to learn how to clear your browser cache.

We will gladly answer all your questions at a convenient time for you. Please contact us via our Live Chat or email.

If you couldn’t top up your account, feel free to try any other available payment method. If you’re still having trouble or the funds haven’t appeared on your balance instantly, please contact our support specialists — we’ll be happy to help!